Welcome π
It looks like you're having some trouble connecting your Instagram account β no worries, we've got you covered! We're here to help you get things sorted out quickly and smoothly. We're confident this will help you connect your Instagram profile to HiveHubAI but if you need additional help please contact us, we're here to help β€οΈ.
Connecting your Instagram profile can be tricky due to Meta's (the company behind Facebook and Instagram) policies and API restrictions π. Let's walk through the steps to troubleshoot π§ any issues you might face while connecting your Instagram profile to HiveHubAI.
Is Your Instagram Account a Creator or Business Account?
Meta doesn't provide metrics for basic accounts. But don't worry, it's free to upgrade your account, and there are plenty of benefits! πΌ Here's how:
Step 1: Open the Instagram app.
Step 2: Go to your profile, and tap "Edit Profile."
Step 3: Under "Public Business Information," find "Switch to Professional Account" and follow the prompts to upgrade your account.
Is Your Instagram Business Profile
Connected to a Facebook Page?
Yet another Meta restriction π: they don't provide data access directly for Instagram accounts; we must get them through a connected Facebook page. Please ensure you have a connected Facebook page to your Instagram account. If you don't, here's how:
Step 1: Open the Instagram app.
Step 2: Go to your profile, and tap "Edit Profile."
Step 3: Under "Public Business Information Section," find "Page."
Step 4: Make sure your profile is connected to a Facebook page.
If you don't see a connected Facebook Page π§
Then we've probably found the issue. You'll need to switch your Business profile to Personal and then back to Business, ensuring you connect to the correct Facebook Page π€. (It's like restarting your laptop when it's slow.)
My Profile is Connected to a Facebook Page, but I Still Can't Connect to HiveHubAI. What Should I Do?
Sometimes the connection needs to be completed on Facebook too. Let's check your Facebook page:
Step 1: Open your Facebook Page.
Step 2: Find "Settings & Privacy" at the top right corner.
Step 3: Click on "Settings" inside the Settings & Privacy menu.
Step 4: Go to "Linked Accounts."
Step 5: Click on "Instagram" inside "Linked Accounts." Ensure your profile is connected. If it's already connected, try reconnecting
Step 6: Ensure you don't see any "Review Connection" button. If you do, click it to review your connection before moving on.
Still Not Working?
Let's Check Your Page Access π¨π»βπ»
Sometimes the connection needs to be completed on Facebook too. Let's check your Facebook page:
Step 1: Open your Facebook Page.
Step 2: Find "Settings & Privacy" at the top right corner.
Step 3: Click on "Settings" inside the Settings & Privacy menu.
Step 4: Go to "New Pages Experience" on the opening screen.
Step 5: Navigate to the "Page Access" section at the top of the left menu. Ensure you have a role that includes "Community Activity, Messages, Insights, Ads, and Content."
If you don't have permission, contact any other Business admin to grant you the role or ask them to connect Instagram to HiveHubAI themselves. (You'll have time for a coffee break π)
No luck?
Time to Check Your Business Settings.
If you're still here, it might be an issue with your Facebook Business Settings. Let's take a look:
Step 1: Open your Facebook Page.
Step 2: Go to "Meta Business Suite."
Step 3: On the left menu, go to "Accounts" and then click on "Instagram Accounts."
Step 4: Ensure your Instagram account is listed here.
Step 5: Verify that the page is owned by your Facebook Business Account, or the owner should give you the necessary permissions.
If the Page is Connected to Another Facebook Business Accountβ¦
The real owner of the page should provide the necessary permissions to add their page to HiveHubAI π
Step 1: Ask the owner of the Facebook Business Account to go to "Meta Business Suite."
Step 2: On the left menu, go to "Accounts" and then click on "Instagram Accounts."
Step 3: Click on the page you want to get permission for.
Step 4: Click "Assign Partners" and provide access for your Business ID.
If You're Still Having Issues,
Here's the Final Solutionπ€
Make sure you have done the following:
- 1. Connected your Instagram Business profile to a Facebook Page.
- 2. Tried to "Re-connect" the Instagram page.
- 3. Confirmed that the page is owned by your Facebook Business Account.
If you've checked all these boxes, let's move to the final step:
Step 1: Open your Facebook Page.
Step 2: Find "Settings & Privacy" at the top right corner.
Step 3: Click on "Settings" inside the Settings & Privacy menu.
Step 4: Find "Security and Login" in the left menu.
Step 5: Click on "Business Integrations" inside the "Security and Login" menu. You should see HiveHubAI listed in the Integration area. Weirdly enough, you need to remove it from there, so simply click "Remove."
After this, try logging in to HiveHubAI again. β€οΈ Yes, it's a bit of work, but it's Instagram's policy π.
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